We offer exchanges on faulty items and incorrect sizes. Please contact us within 30 days of receiving your order.

For swimwear Items must be unworn, unused, and have both the hygiene sticker and tags attached.

Customers are responsible for return shipping costs.

Shipping costs are non-refundable.

Sale items are final and cannot be returned.

We offer store credit or a refund to repurchase the correct sizes.

Our Jewellery is made high-quality Stainless steel materials designed for everyday wear. They are water resistant but we recommend removing when coming incontact with soaps or chemicals to avoid tarnishing.

Yes, local pickup is available. Please check at checkout, we are based in East Victoria Park, Perth WA

You can reach us via email at joyajewellery21@gmail.com or DM us on Instagram @joya._.jewellery